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Implicit Unveils AI Platform for Smarter Customer Support
Slice of Technology Team
March 19, 2025
Key Highlights:
Implicit Knowledge: AI chatbot replicates expert technician support.
Implicit Support: AI co-pilot transforms agents into product experts.
Addresses six major customer support challenges, from ambiguous queries to outdated knowledge bases.
Proprietary AI technology: Uses knowledge graphs, GraphRAG, and chain-of-thought reasoning.
Backed by top investors: Over $18M in funding from M12, Google, and others.
Source: Business Wire
Notable Quotes:
“Product expertise is mission-critical to excellent customer service for companies with complex, interconnected products, and yet it remains one of the most challenging capabilities to deliver efficiently.”
“With advanced technology that deeply understands product relationships and issue classification, we’re empowering companies to deliver unparalleled support experiences at scale.”
Why This Matters:
Customer support for complex products has long struggled with ambiguous queries, outdated knowledge bases, and evolving product ecosystems. Implicit’s AI-driven platform addresses these challenges head-on, enabling businesses to enhance self-service capabilities, reduce support costs, and improve resolution accuracy. With major enterprises already onboard and backed by leading investors, Implicit is setting a new standard for AI-powered customer support.
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