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ServiceNow and Microsoft Expand AI Partnership to Transform Front-Office Processes
Slice of Technology Team
November 25, 2024
Key Highlights:
ServiceNow and Microsoft enhance collaboration to revolutionize front-office business processes using AI, Copilot, and advanced automation.
Now Assist integrates with Microsoft 365 Copilot, enabling self-service workflows and real-time employee support within Microsoft Teams.
AI agents streamline complex processes, combining Copilot’s intelligent automation with ServiceNow’s orchestration for seamless workflows.
Source: Business Wire
Notable Quotes:
“By combining our strengths, we're enabling organizations to harness AI and automation in ways that fundamentally change how they work—reducing complexity, driving productivity, and helping teams move faster. This partnership isn’t just about technology; it's about setting customers up for long-term success in a digital world.”
“With Copilot as the user interface for AI, we're ushering in a new ecosystem of AI agents that allow for increased interoperability with partners like ServiceNow.”
Our Take:
The expanded strategic alliance between ServiceNow and Microsoft marks a pivotal moment in enterprise technology. By combining ServiceNow's workflow orchestration with Microsoft Copilot’s conversational AI, businesses can expect an unparalleled transformation of front-office operations. This collaboration offers more than just technological advancements—it positions both companies as leaders in delivering AI-driven productivity tools designed for the modern enterprise. As AI adoption accelerates, this partnership sets a strong precedent for how technology can seamlessly integrate into the flow of work while prioritizing human oversight and governance.
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